About Us
Expert Monitoring & Dispatch Services Since 1984
Whether you're a small independent dealer or large system integrator with multiple branches, we're committed to providing a best-in-class customer service experience. We understand the kind of service and support you need to succeed, thanks to our roots as a security and fire alarm integrator.
Since our beginnings in 1984, Central Monitoring & Dispatch, Inc. has grown to monitor thousands of accounts across several state lines. Our experienced staff have decades of experience within the alarm monitoring industry and are committed to helping support your business.
What Makes Us the Experts:
Video Surveillance
Designed for both controlled environments (sensor driven) and uncontrolled exterior environments (analytics driven), and also Video Motion Viewers.
Alarm.com
Alarm.com, Inc is a US based technology company that provides cloud-based services for remote control, home automation and monitoring services.
AES
AES Corporation is the leading manufacture of communication products and service designed for fire, burglary, and facility applications.
UL and TMA 5 Diamond
Central Station that demonstrates an exceptionally high degree of responsibility to our customers through the investment of time, money, and commitment to quality operator training.
Licenses & Certifications
UL Listed
As a UL listed central station, we are required to adhere to the requirements in UL 827, the Standard for Central Station Alarm Services and must undergo thorough inspections and audits of our technology, procedures, and records.
TMA Five Diamond
TMA’s Five Diamond designation means that a monitoring company has demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money, and commitment to quality operator training. Operators serve as the life-saving link between residential or business properties and the police, fire, and emergency services in local areas. The TMA Monitoring Center Operator course covers virtually all phases of monitoring center communications with customers, police, fire, and emergency services communications centers. To achieve the Five Diamond designation, every operator must not only pass the course and recertify every three years, but demonstrate:
- Proficiency in alarm confirmation process, which helps reduce false alarms
- Proficiency in communications with Public Service Answering Points, such as the Emergency 911 centers
- Knowledge of electronic communications equipment, including, cellular, radio and internet communication systems
- An understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others
- Proficiency in emergency preparedness under a wide scenario of possibilities.
There are approximately 2,700 monitoring centers in the United States that communicate and interact with police, fire and emergency services agencies. Of this group, fewer than 150 monitoring centers have achieved the Five Diamond designation, setting these companies apart.
State Licensing
We hold both municipal and state licenses to monitor systems across many states. If for some reason we need to obtain a specific license to monitor in your region, please let us know.
Partners & Brands You Can Trust:
Join our growing list of satisfied clients, including:
To protect the lives and property of those who depend on us through exceptional customer service, technical excellence, and compassion for others.
Central Monitoring & Dispatch, Inc. Mission Statement
800-328-1166
Pittsburgh, Pa