Monitoring & Dispatch Services
Whether you're a small independent dealer or large system integrator with multiple branches, we're committed to providing a best-in-class customer service experience. We understand the kind of service and support you need to succeed, thanks to our roots as a security and fire alarm integrator.
Commercial & Residential Wholesale Monitoring
UL Commercial Fire
Environmental
Security & Intrusion
Emergency Line Monitoring
PERS
Video Verification & Guard Tours
Dedicated Dealer Support Staff
With decades of combined dealer support experience, our staff are there to support you and your
business. From account creation to signal verification and troubleshooting, let us take the hassle off
your plate. Our dealer support team can help you and your employees with.
- Data entry and conversions
- Custom action plans
- Shell account creation
- Signal verification and troubleshooting
- Managed 3rd party services
- Reporting and audits
- Event documentation
- BoldNet training and demos.
- And more
Why Choose CMD?
Dealer Branding
When our operators receive a call from your customers, we'll answer under your company name, giving you a seamless customer service experience.
BoldNet Access
Instantly access your customer account database, place systems on test, view event history, and more
with BoldNet. Best of all, it's free when you partner with CMD.
After Hours Customer Service
We'll work with you to develop a customized after-hours customer service experience. Our operators can answer the phone in your company name, submit service tickets, assist customers with basic technical support, transfer calls to on-call technicians, take sales leads, and more.
Partners & Brands You Can Trust:
Join our growing list of satisfied clients, including:
To protect the lives and property of those who depend on us through exceptional customer service, technical excellence, and compassion for others.
Central Monitoring & Dispatch, Inc. Mission Statement
800-328-1166
Pittsburgh, Pa